Business Tools- Life Skills

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In order to be a productive employee in an organization,  skills must be obtained both in life skills (soft-skills) as well as tools to support your work effort.  Some tools fall under both categories such as writing tools (Gannt charts, info mapping, Time management and process flow charts) that provide written descriptions to help you understand what’s going on as part of our communication process.

Other tools help us manage and design how we do things better in the organization such as Process design, Agile design, Product management, Just-in-time inventory,  and lean management.  

Also included is the Balanced score card that helps you management your design processes.

How do I learn about these items?  Each of the tools will have a hot-link items that will describe the tool. 
Discuss with your learning buddy on to use them during the training.

If you hand me a hammer and don’t give me plans for building something, then all I can do is pound in nails all day with no real results.




Definition: Learning does not occur spontaneously but must be evoked by problems and questions or by some perplexity; confusion or doubt … John Dewey


Culture of the word Learning takes time and patience. It is a process — a journey. A self - directed learning process is arguably the most powerful model for facilitating and inspiring individual, group and organizational learning and development


 •Collaborating in groups, they had to seek out and define a problem by engaging in empathy.

•Rather than produce a single answer, they had to ideate to uncover lots of possible solutions.

•They had the opportunity to get feedback from other groups and then revise their ideas




Just Showing up:



Being able to:
  • Read Documents
  • Understand
  • Create
  • Question


Grouping the Tools:










Tool Description
Overview Document Key Components, such as Teamwork, Attitude, Communications, Social skills, Critical thinking, Organizing & Planning, Professionalism
Info-Mapping Makes the document easier to read with labels on the left side of the document and logical break up of information in the document.
Mind-Mapping A mind map is a diagram used to visually organize information. A mind map is hierarchical and shows relationships among pieces of the whole. [1] It is often created around a single concept, drawn as an image in the center of a blank page, to which associated representations of ideas such as images, words and parts of words are added. Major ideas are connected directly to the central concept, and other ideas branch out from those
Process Sheets

Process planning is a preparatory step before manufacturing, which determines the sequence of operations or processes needed to produce a part or an assembly. ... A route sheet is a document which lists the exact sequence of operations needed to complete the job.

Project Management Project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria at the specified time. Wikipedia
Flow Map A flowchart is a type of diagram that represents a workflow or process. A flowchart can also be defined as a diagrammatic representation of an algorithm, a step-by-step approach to solving a task. The flowchart shows the steps as boxes of various kinds, and their order by connecting the boxes with arrows. Wikipedia
Gantt Chart Gantt chart is a project management tool assisting in the planning and scheduling of projects of all sizes, although they are particularly useful for simplifying complex projects.
Question process


The importance of asking questions is our way of learning new things in life.

Use your questions to start the dialogue.
You can work together to create your thoughts
You need to write your thoughts as a group
Reflex  on your completion.  What have we learned?, Need to know more


Quality Processing Customer-Driven Quality Deployment" is a methodology that provides organizations a structured process and tools to improve. Each element below helps make the improvements possible. The whole organization, especially its leadership, must articulate and believe in achieving both break thru and continuous improvements 
Balanced Scorecard The Balanced Score card breaks the measurement into 4 buckets that are at the core of the business; Finances, Learning & Growth, Internal processes and the Customer.
Closed-loop processing

A closed loop control system is a set of mechanical or electronic devices that automatically regulates a process variable to a desired state or set point without human interaction. Closed loop control systems contrast with open loop control systems, which require manual input.

IOT-Internet -of-things The Internet of Things (IoT) refers to a system of interrelated, internet-connected objects that are able to collect and transfer data over a wireless network without human intervention. The personal or business possibilities are endless.
6-Sigma Motorola's method of managing the amount of errors allowed in a quality process
Material-Flow  JIT

The just-in-time (JIT) inventory system is a management strategy that aligns raw-material orders from suppliers directly with production schedules. Companies employ this inventory strategy to increase efficiency and decrease waste by receiving goods only as they need them for the production process, which reduces inventory costs. This method requires producers to forecast demand accurately.

Learning Process

Ownership of your learning   Learning promotes starting with a question rather than looking for answers  When learning about a new subject as a team, we ask questions around Looking for info about the subject.

Additional focus using questions

Personal Skills Trust, Respect, Independence,  Collaboration, Kindness, Listening, Empathy,


Additional study topics  

Matrix-of Skills

 Improving Workers’ Resilience in an Era of Digitization


Topics to Review

Assessment & Rubrics

Goals, Measurement. Study Skills, Time Management 



Social Skills
Understanding the customer needs
Passion in your goals
Using Questions to learn


Communication-training,          Business-communications

Drawing-exercise                    Examples

Technical- Document creation



  Your Strength

Project management thoughts

Planning & Scheduling

Support System

Helping each other

Coaching Support

Bloom Taxonomy

Cognitive Tool kit for Corporate Design


















4.0  Cognitive Tool kit for Corporate Design



Week 5,6,7


Project Management, Process, Customer focus, Measurements, Communication, Questioning 

FLIP  Tools

Planning/ Gannet charts Info-Mapping, Process mapping
Process Design & Simplification Community Skills
Time Management Communication Tools
Learning Process Digital Literacy:  Integrating skills using digital skills
Problem Solving Using Technology Computer and Mobile Device Interactions Basic Tools (e.g., Email, Word Processing)  Data Security and Safety Data Ethics

Catalogues of work activities  Project Management

  • developing a shared mission and objectives,

  • organizing work, planning and follow-up

  • developing competencies,

  • driving innovation, customer needs

  • coordinating with others teams

  •  managing performance— measurements







Prepared by  Bill Wolfson. ©ProjectAcademy-2021
Last Updated 4/01/2021

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